Store Policy

It is the policy of KALA Fashion Fabrics By YES PLAZA to provide our customers with the highest level of customer service.

We are committed to exceeding our customers’ expectations by providing them with timely, professional, and courteous service.

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We will work diligently to resolve any issues or concerns that our customers may have promptly and efficiently. Our goal is to build long-term relationships with our customers based on trust, respect, and confidence.

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To ensure that we provide the best possible service to our customers, we have developed the following customer service guidelines:

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• We will always be professional and courteous when interacting with our customers.
• We will promptly respond to all customer inquiries and requests.
• We will keep our customers informed of any changes or updates that may affect them.
• We will take the time to understand our customers’ needs and expectations.
• We will do everything we can to exceed our customers’ expectations.

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If you have any questions or concerns about our customer service policy, please contact us at agudy@yahoo.com.

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Customer service is important to us, and we want to make sure that we are providing the best possible service. If you have any internal suggestions on how we can improve our customer service, please share with our supervisors.

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